Complete claims outsourcing from acceptance to settlement. Reduce operational costs by 40% while improving customer satisfaction to 95%.
And it's costing you millions in operational inefficiency, customer churn, and regulatory risk.
Claims processing consumes 70% of operational expenses. Staff costs rise 8% annually while productivity remains flat. Manual processes drain resources without adding value.
Average claim takes 14-21 days to settle. Customers expect resolution in 48 hours. Each day of delay increases complaint risk by 23% and churn probability by 15%.
Managing 200+ suppliers across regions. No real-time performance visibility. Quality varies wildly. Fraud and overcharging go undetected for months.
Regulatory requirements change quarterly. Manual compliance tracking. One violation averages $850K in fines. Audit preparation takes 400+ hours.
Peak periods overwhelm capacity. Hiring takes 3 months, training another 2. By the time you scale up, demand has normalized. Constant feast or famine.
NPS scores below 20. Social media complaints damage brand. Poor claims experience drives 67% of policy non-renewals. Recovery is nearly impossible.
From FNOL to settlement, we handle everything. You focus on growth.
Go live in 48 hours with zero IT integration. Our platform connects seamlessly with your existing systems.
Claims processed round the clock by our expert team and AI-powered automation.
Pre-vetted network of 500+ suppliers with guaranteed SLAs and quality standards.
Built-in compliance with all NZ insurance regulations. Audit-ready at all times.
Real-time dashboards and predictive insights to optimize your entire claims strategy.
Dedicated account team ensuring seamless operations and continuous improvement.
From complex chaos to streamlined simplicity in 5 steps
Based on industry averages for insurers processing 10,000+ claims annually
How leading insurers transformed their claims operations with FormanPacific
15,000 claims annually
8,000 claims annually
25,000 claims annually
See why insurers are making the switch
| Feature | Traditional In-House | FormanPacific |
|---|---|---|
| Average Settlement Time | 14-21 days | 24-48 hours |
| Cost per Claim | $285 | $98 |
| First Call Resolution | 34% | 87% |
| Supplier Network | Regional, Limited | 500+ Nationwide |
| 24/7 Availability | Business Hours Only | True 24/7/365 |
| Scalability | 3-6 Month Lead Time | Instant, Unlimited |
| Compliance Updates | Manual, Quarterly | Automatic, Real-time |
| Fraud Detection | Post-payment Audits | Real-time AI Detection |
| Customer Satisfaction | 68% Average | 95% Average |
| Implementation Time | 6-12 Months | 48 Hours |
Join the insurers saving millions while delighting customers