FormanPacific Limited ("FormanPacific", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service claims management platform and related services.
We comply with the New Zealand Privacy Act 2020 and adhere to the Privacy Principles set out in the Act. We are also committed to meeting international standards including the General Data Protection Regulation (GDPR) where applicable to our operations.
✓ We will only collect information that is necessary for our services
✓ We will be transparent about how we use your information
✓ We will protect your information with industry-leading security measures
✓ We will respect your rights and respond to your requests promptly
We collect personal information that you provide directly to us, including:
When you use our platform, we automatically collect certain information:
We may receive information about you from:
We use the information we collect for the following purposes:
We process your personal information based on the following legal grounds:
| Legal Basis | Examples |
|---|---|
| Contract Performance | Processing claims, dispatching services, managing accounts, billing |
| Legal Obligations | Tax reporting, regulatory compliance, court orders, WorkSafe requirements |
| Legitimate Interests | Fraud prevention, platform security, service improvements, analytics |
| Consent | Marketing communications, cookies, location tracking, special categories of data |
| Vital Interests | Emergency response coordination, health and safety incidents |
We share your information only as described in this policy:
We share information with suppliers and contractors in our network to deliver services, including:
We may disclose information when required by law or to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change and your options regarding your information.
FormanPacific does not and will never sell, rent, or trade your personal information to third parties for their marketing purposes.
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:
We retain your information only as long as necessary for the purposes outlined in this policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 2 years | Service continuity, dispute resolution |
| Claims Data | 7 years from claim closure | Legal requirements, insurance regulations |
| Financial Records | 7 years | Tax and accounting requirements |
| Communication Logs | 3 years | Service quality, dispute resolution |
| Marketing Data | Until consent withdrawn | Marketing preferences |
| Security Logs | 12 months | Security monitoring, incident investigation |
After the retention period, data is securely deleted or anonymized. Some information may be retained longer if required by law or for legitimate business purposes.
Request a copy of the personal information we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your information (subject to legal requirements)
Request that we limit how we use your information
Receive your information in a structured, machine-readable format
Object to certain types of processing, including marketing
To exercise any of these rights, please contact our Privacy Officer:
We will respond to your request within 20 working days. We may need to verify your identity before processing your request. There is no fee for most requests, but we may charge a reasonable fee for complex or repetitive requests.
Your information is primarily stored and processed in New Zealand. However, we may transfer information internationally in the following circumstances:
When we transfer information internationally, we ensure appropriate safeguards are in place:
We use cookies and similar tracking technologies to enhance your experience:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for platform functionality, security, authentication | Session |
| Performance | Analytics, error tracking, performance monitoring | 12 months |
| Functional | User preferences, language settings, timezone | 12 months |
| Marketing | Marketing effectiveness, remarketing (with consent) | 6 months |
You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact our Privacy Officer immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Office of the Privacy Commissioner:
📧 Email: enquiries@privacy.org.nz
📞 Phone: 0800 803 909
🌐 Website: www.privacy.org.nz
📮 Post: PO Box 10094, The Terrace, Wellington 6143
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
For certain processing activities, we may seek your explicit consent. You have the right to withdraw your consent at any time, though this may affect our ability to provide certain services to you.
This Privacy Policy forms part of our Terms of Service. In the event of any conflict between this Privacy Policy and the Terms of Service, the Terms of Service shall prevail.